Clarion’s
online store is designed as a re-order platform, allowing convenient ordering
for products you are already purchasing. Therefore, you will only see pricing for brands that you currently
purchase from Clarion.
Currently,
we have Colorescience, Teoxane Skincare, DermapenWorld, and MacuHealth
products available for online purchase, with plans to add additional brands in
the coming months. If you would like to
purchase other product lines. Please
contact info@clarionmedical.com or your Clarion Sales Consultant
for more information.
The product I want to reorder is currently out of stock. Can I be notified when it's available again?
Yes! If an item is out of stock, simply check the box next to "Notify me when the product is back in stock," and you’ll receive an email notification as soon as it becomes available again.
How do I
view my order history?
You can
access previous invoices and order information in your online profile, “Sales Document tracking”
How do I
track my order?
Once your order has shipped a tracking number can be found
in your profile, in the “Sales Document Tracking” tab.
How do I
retrieve/print my invoice?
Past order
details dated back to as early as January 2024, can be retrieved on your
profile by selecting “Sales Documentation Tracking”. Select the order, click on the “more
options” button, and “print”.
Can I
update my customer profile online?
If you need
to update your account details, including shipping address, user info, or
products available for order. Please
contact ecomm_support@clarionmedical.com
I forgot
my password, how do I reset it?
You can
reset your password on the login page.
An email will be sent to you with the next steps. You can
access previous invoices and order information in your online profile. “Sales Document tracking”
How do I
make a return?
Please
refer to the terms and conditions regarding return limitations based on
products. For products that are
eligible for returns. Contact consumableorders@clarionmedical.com to process a return for eligible
products. A Clarion customer service
representative will be in touch to process your return within 1-2 business
days.
How do I
add another purchaser to our account?
As part of our commitment to providing excellent service,
your company needs to ensure that all information—such as shipping addresses,
contact details, and user permissions—is accurate and up-to-date. Please review
and update your information regularly to avoid any disruptions.
Please
contact ecomm_support@clarionmedical.com to add, remove, or modify users.
How do I
place my employee order?
We do not currently process employee orders online. Email your employee order along with a copy of your online order confirmation to consumableorders@clarionmedical.com. To avoid extra shipping costs and ensure the shipments are processed together, please include in the subject line of your email, "Employee Order Ship with (Web Order Number)" This must be done within one hour to guarantee the orders ship together. Please note employee orders must be equal to or less than the retail order.
Who do I
contact for support?
Please email ecomm_support@clarionmedical.com for any questions or call customer service at 1-800-668-5236.
Time out
information
If you
select “Stay Logged In” when you log into the site, the site will keep you logged in for 24
hours. If you do not select the stay
logged in feature, you will be signed out after 15 minutes of not being active
on the site.
My login
is not working – Account is on hold.
If your
login information has stopped working, you may have received an email from
Account Receivable about an account balance issue. To activate your account
please contact Account Receivable at ar@clarionmedical.com
